Terms and Conditions

1. Who We Are and What VigilAMC Is

VigilAMC is a software platform designed specifically for fire safety annual maintenance contract (AMC) companies, contractors, and service teams across India. Operated by its founder Shaizan from New Delhi, India, VigilAMC provides digital tools to record field inspections, track equipment maintenance due dates (such as cylinder refills and hydrostatic pressure tests), and generate structured, client-ready Form-B style compliance reports.

2. Acceptance of Terms & Who May Use the Service

By accessing our website (vigilamc.com), applying for free testing, or creating an account, you agree to these Terms and Conditions.

The service is intended solely for commercial fire protection agencies, life-safety service providers, facility management companies, and their authorized technicians or administrative staff. You represent that you have the authority to bind your organization to these terms.

3. Testing Phase & Beta Features

VigilAMC is currently in its testing phase and is free for every agency that joins during this period.

• Beta Functionality: Certain features—including mobile GPS verification, photo evidence capture, and offline mobile record caching—are labeled as BETA and are undergoing continuous optimization.
• Modifications: During testing, features may change, experience intermittent availability, or be revised based on operational feedback from participating agencies.
• Future Pricing: We may introduce commercial subscription plans in the future. We will provide advance notice before any fee is introduced. Nothing will ever be charged without the customer's explicit prior agreement.

4. Account Registration & Security

When creating an account, you must provide accurate, complete, and current information. You are responsible for safeguarding your login credentials and for all activities carried out by your staff, technicians, or administrators under your agency account. You agree to notify us immediately at support@vigilamc.com of any unauthorized access or security breach.

5. Customer Data & Ownership

You own your data. All equipment rosters, inspection records, premise details, floor notes, GPS coordinates, defect logs, photos, and generated reports uploaded or created by your organization remain your property.

We use your data strictly to operate, maintain, secure, and improve the VigilAMC software for your agency. We do not sell your customer or facility data to third parties. You confirm that your agency has all necessary rights, permissions, and client authorizations to record and upload equipment details and photographic records from client premises.

6. GPS Location, Floor Notes & Inspection Photos

GPS coordinates and inspection photos are recorded solely as proof of physical service visits and to feed statutory maintenance schedules.

7. Statutory Compliance Disclaimer

VigilAMC is a software productivity and documentation tool. It is not a licensed fire safety contractor, does not perform fire inspections, does not replace statutory fire safety inspections, and does not guarantee an NOC (No Objection Certificate) or regulatory clearance from any municipal or state fire directorate.

Fire safety laws, inspection intervals, mandatory testing standards and certification formats vary by state, municipal jurisdiction, building occupancy type and facility scale. Requirements may vary by state, facility and applicable regulations. Compliance information should always be reviewed with a qualified fire-compliance professional and the applicable local authorities. Your agency remains solely responsible for the technical accuracy of physical field work, the truthfulness of entered records, and compliance with all statutory life-safety laws. All reports must be verified and signed by qualified, licensed fire safety professionals.

8. Acceptable Use Policy

You agree not to misuse the VigilAMC platform. You will not:

• Upload intentionally fabricated, fraudulent, or deceptive inspection data or false photos.
• Attempt to probe, scan, or breach system security, authentication mechanisms, or rate limits.
• Reverse-engineer, decompile, or copy the software code, interface design, or intellectual property.
• Introduce viruses, malware, or harmful automated scraping scripts.
• Use the service to harass, violate privacy, or infringe on third-party property rights.

9. Intellectual Property

We own all right, title, and interest in and to the VigilAMC platform, including the brand, logo, codebase, visual design, documentation, and user interfaces. As established above, you retain full ownership of your customer and inspection data.

10. Service Availability & Support

During the testing phase, the service is provided on an “as is” and “as available” basis without uptime guarantees or formal Service Level Agreements (SLAs). Technical support, data import assistance, and onboarding are provided on a reasonable-effort basis directly by our founding team.

11. Limitation of Liability & No Warranties

To the maximum extent permitted by applicable law, VigilAMC, its founder, and service operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, missed compliance deadlines, statutory penalties, municipal fines, or property damage arising out of your use or inability to use the service.

12. Suspension & Termination

Either party may terminate or suspend the service relationship at any time. You may stop using VigilAMC and request an export or complete deletion of your agency data by contacting us. We may suspend or terminate access if these Terms are violated or if necessary to safeguard the integrity of the platform.

13. Feedback

We welcome suggestions, bug reports, and workflow feedback. By submitting feedback, you agree that VigilAMC may freely use, apply, and incorporate your ideas to refine and enhance the platform without obligation or compensation.

14. Changes to These Terms

We may update these Terms from time to time. When changes occur, we will post the updated version on this page and revise the “Last updated” date at the top. Continued use of the platform after updates indicates your acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

16. Contact Details

If you have any questions about these Terms and Conditions, please contact us directly: